Using Group-ib Secure Email

Contents:

Receiving Secure Email

How do I read a secure email?

To read your secure email, click or tap the "message_zdm.html" attachment. On the page that opens, click or tap the Read Secure Message button.

Enter or verify your email address. If you already have an account, enter your password. If you do not have an account, you can create one. After you are logged in, the secure message displays in your browser.

How do I access attachments sent to me?

To open an attachment, either tap the attachment or click View or Download next to the attachment name. If the program is known, the attachment is opened automatically, if not, the attachment opens in a new browser window.

What does it mean if the signature is marked valid with a ?

Every secure email is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message. The means that the signature associated with this email is valid and the message can be trusted.

What does it mean if the signature is marked invalid with a?

Every secure email message is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message. The means that the signature associated with this message is not valid and the message may have been forged. We recommend that you either contact the sender of the message or technical support at .

Replying to Secure Email

How do I reply to a secure email?

To reply to a secure email:
  1. Click or tap Reply or Reply All.
    The original sender, and recipients if you are replying to all, are already entered in the To field.
  2. Add any new email addresses in the Cc or Bcc fields. (Click Show CC/Bcc to display these fields.)
    Email addresses can be separated with commas, semi-colons or blank spaces.
  3. Type your reply. The original message is already included in the compose field.
  4. Click Send Secure to send your reply.

How do I add or remove an attachment to the secure email?

If permitted by the company with which you are communicating securely, you can add an attachment to your email. You can send all types of files as attachments, including Word documents, Excel spreadsheets, audio files, image files, web pages saved as HTML files, and more.

To add attachments to your secure email:

  1. Click Browse next to the Attach field and select a file.
    The selected file is uploaded.

To remove an attachment to your secure email:

  1. Click Remove next to the attachment you do not wish to include.

How do I receive a copy of the secure email that I composed?

If permitted by the company with which you are communicating securely, you might be required to receive a copy, or you can choose to receive a copy of the secure emails that you send. If you are permitted to choose, click or tap Copy Me to receive a copy. When you send the message, an exact copy of the composed secure email is sent to your email account. The Copy Me checkbox is only available if the administrator has enabled it. If you do not see this checkbox, you cannot choose whether to receive a copy.

How do I know that the recipients were able to decrypt the secure message?

You can request that a receipt is sent to your email address when each recipient decrypts the secure message that you are sending. To receive receipts, click or tap Request Receipt. If you do not wish to receive a receipt when the message is decrypted, click to clear the Remove Receipt checkbox. The Request Receipt checkbox is only available if the administrator has enabled it. If you do not see this checkbox, you cannot request a receipt.

Forwarding Secure Email

How do I forward a secure email?

You may have the option to forward secure email that you have received, provided the company that originated the email allows you to do so.

To forward secure email:

  1. Click Forward at the bottom of the message.
  2. Add the email addresses of the recipeients to which you would like to forward the secure messages in the To field.
  3. To add Cc or Bcc recipients, click Show Bcc.
    Email addresses can be separated with commas, semi-colons or blank spaces.
  4. Type a message to go with your forwarded email. The original message is already included in the compose field.
  5. Click Send Secure to send your message.

How do I add or remove an attachment to the secure email?

If permitted by the company with which you are communicating securely, you can add an attachment to your email. You can send all types of files as attachments, including Word documents, Excel spreadsheets, audio files, image files, web pages saved as HTML files, and more.

To add attachments to your secure email:

    1. Click Browse next to the Attach field and select a file.
      The selected file is uploaded.

To remove an attachment to your secure email:

  1. Click Remove next to the attachment you do not wish to include.

How do I receive a copy of the secure email that I composed?

If permitted by the company with which you are communicating securely, you might be required to receive a copy, or you can choose to receive a copy of the secure emails that you send. If you are permitted to choose, click or tap Copy Me to receive a copy. When you send the message, an exact copy of the composed secure email is sent to your email account. The Copy Me checkbox is only available if the administrator has enabled it. If you do not see this checkbox, you cannot choose whether to receive a copy.

Sending Secure Email

How do I send a secure email?

If permitted by the company you are communicating securely with, you can compose and send a secure email.

To send a secure email:

  1. Open the secure mail web page that you were provided. Or if you are using the Voltage SecureMail Mobile application from a mobile device, tap to open the application.
  2. Enter your email address and/or password and tap or click Sign In.
  3. Enter your password to authenticate yourself with the company providing the secure mail service.
    After you are authenticated, the Compose New Message page displays. Note: If you are using the SecureMail Mobile application, tap the Compose icon.
  4. Add email addresses in the To, Cc, or Bcc fields. (Click Show Bcc if needed.)
    Email addresses can be separated with commas, semi-colons or blank spaces.
  5. Type a subject in the Subject field.
  6. Type the text of your email.
  7. Click Send Secure to send your message.

How do I add or remove an attachment to the secure email?

If permitted by the company with which you are communicating securely, you can add an attachment to your email. You can send all types of files as attachments, including Word documents, Excel spreadsheets, audio files, image files, web pages saved as HTML files, and more.

To add attachments to your secure email:

  1. Click Browse next to the Attach field and select a file.
    The selected file is uploaded.

To remove an attachment to your secure email:

  1. Click Remove next to the attachment you do not wish to include.

How do I receive a copy of the secure email that I composed?

If permitted by the company with which you are communicating securely, you might be required to receive a copy, or you can choose to receive a copy of the secure emails that you send. If you are permitted to choose, click or tap Copy Me to receive a copy. When you send the message, an exact copy of the composed secure email is sent to your email account. The Copy Me checkbox is only available if the administrator has enabled it. If you do not see this checkbox, you cannot choose whether to receive a copy.

Using Message Receipts

How do I know that the recipients were able to decrypt the secure message?

You can request that a receipt is sent to your email address when each recipient decrypts the secure message that you are sending. To receive receipts, click or tap Request Receipt. If you do not wish to receive a receipt when the message is decrypted, click to clear the Remove Receipt checkbox. The Request Receipt checkbox is only available if the administrator has enabled it. If you do not see this checkbox, you cannot request a receipt.

Using Zero Download Messenger Rich Content

Zero Download Messenger Rich Content

There is a known conflict between ZDM Rich Content and Internet Explorer 6 Content Advisor. In order to successfully compose ZDM messages, you must temporarily disable the Internet Explorer Content Advisor.

To disable the Content Advisor:

  1. From within Internet Explorer 6, select Tools > Internet Options.
  2. Select Content.
  3. Click Disable under Content Advisor.
  4. Enter the password you set when Content Advisor was enabled.

Security

How secure are secure messages?

The secure email is encrypted with the equivalent of a 1024-bit key. It uses the breakthrough Identity-Based Encryption to ensure the privacy of your personal data without compromising ease of use. Each message is also signed by the sender to ensure authenticity of the sender and data integrity of the message.

In addition, all decrypted email messages are viewed through your web browser using an SSL/TLS connection.

Email Encryption Provided by Voltage SecureMail. Learn More